Author Archive

How it feels to be Furloughed

Written by Michelle Mook on . Posted in Sunflower Diaries

One of our core values at Pro-development is Honesty and we would like to share an honest account of how being furloughed feels for a member of the Pro-Development Team. Our intention is to provide some insight for employers of furloughed people for consideration. Of course, everyone is different, and we have all been affected in different ways! Anyway, here goes in the spirit of openness…….

“It’s a strange feeling, I feel anger and helplessness at the situation, not at the business. I feel a bit useless to society, not being an essential/key worker, which has made me question my purpose! I am frustrated that I can’t help when ‘working’ colleagues are overloaded, and this makes me feel guilty. Going for a daytime walk during working hours makes me feel guilty, sitting in the sunshine makes me feel guilty. I am worried about how to pay the bills on reduced pay, particularly as my partner has been affected financially too! I am also a bit concerned for the future as I see my savings safety net depleted month on month (thank goodness I had it).   I feel incensed when I hear people say “they (the furloughed) are loving it, it is just a long holiday”.  Sitting with anxiety, fear, worry, guilt and frustration is certainly not my idea of a holiday. I feel selfish feeling what I am feeling when others are suffering such pain and loss.

It’s not all doom and gloom though. I feel lucky to have this time with the family, I am grateful that those who I know and care for have their health, I feel blessed with the weather. I have been blown away by acts of kindness from friends and family.  Chatting with the team daily through the ‘keeping in touch’ sessions has helped too, its always lovely to see a friendly face, have a bit of a laugh and regain a bit of perspective”.

Strange times indeed!”

We hope this provided insight, but the truth is, you will not know how your team are feeling unless you ask them. It’s so important right now to keep in touch with the team.

Here’s our challenge to you.

  • Keep in regular contact with your furloughed team members and engage in honest dialogue with them
  • Ensure your managers are doing the same – this might not come naturally to all so provide support for your managers if they need it?

If you would like any support around engaging with furloughed workers, or having quality conversations with any of the team contact us at info@pro-development.co.uk

Our thanks go to our team member for being so open at our ‘keeping in touch’ sessions and for giving their permission to share this with you.

Exciting News – Regional Ambassador for Engage for Success

Written by Michelle Mook on . Posted in Sunflower Diaries

engage for success

We are pleased to announce that our Managing Director, Michelle Mook has been appointed as the Regional Ambassador for ‘Engage for Success’ – Yorkshire and Humber Region. Engage for Success is a growing, voluntary movement promoting employee engagement as a better way to work that benefits individual employees, teams and whole organisations. Commissioned by the Government, Engage for Success is now a well-established movement that we are very proud to be a part of. Pro-Development has been actively involved with Engage for Success for several years and has represented the SME sector at their regional and national events ensuring our voice is heard. We are really proud to have been asked to take on this key role.

 

We are keen to find people out in our region who are leading on engagement work within their organisation and would love to hear from anyone who feels they would have something to contribute. Equally, if you would like to learn more from our group, we are looking for people who are keen to understand more. Please do get in touch with Michelle and let us know how you would like to get involved michelle.mook@pro-development.co.uk.

 

A focus on employee engagement has never been more crucial, at a time where businesses face the challenge of a lifetime with a slowing economy and uncertainty at a global level. Pro-Development has been at the forefront in highlighting the importance of employee engagement and supporting businesses to address the issues and challenges that lay ahead in terms of people at a local level.

 

Setting out a road to recovery, we have developed 4 simple steps to support businesses and work alongside them as a people partner. We are already working with local businesses on their ‘review stage’ undertaking our Covid-19 survey and on-line coaching with business owners and managers. It’s great to be part of their journey and to support their recovery. By doing this we are gaining some great insights at a local level which we will feedback nationally via Engage for Success. We will also use these insights to shape our offering to ensure it is right for you and your business.

We have been running webinars for our clients and are proving to be very popular events.  We decided to run some more and the next one will take place on 30th June.  

Now is a great time to reflect and take stock on what you will need to think about as we move into the next phase of recovery.  You may already have started this process but we hope you will find our 4 stage approach provides a good framework to help with this. 

To book your place, please use the link below.

https://www.eventbrite.co.uk/e/leading-your-team-into-recovery-webinar-tickets-108971193774

 

If you would like to discuss your team’s road to recovery, get in touch for an informal chat.

covid 19 recovery map

The ABC’s of keeping our people and teams engaged – Embrace health and wellbeing

Written by Michelle Mook on . Posted in Sunflower Diaries

health and wellbeing This is the final blog on our series where we have been sharing our ABC’s of keeping people and teams engaged. Remember, whether people are working from home or furloughed, they are still part of your team and it is key to continue to support them. We know from research, being part of a team is a key element to feeling engaged and motivated at work.

Authentic and Inspiring leadership

Be prepared – have a plan

Communicate and keep connected

Develop a strong and valued team

Embrace health and wellbeing

This week we are finishing with E – embrace health and wellbeing. Now we know that health and wellbeing is embraced by some and knocked by others, however we believe taking care of yourselves and others must be a good thing. In fact we have been hearing about how people are reflecting that slowing down, going for walks, noticing things like the blossom tress and bird song has been a bit of a wake up call and that they simply don’t want to return to the same level of busyness of life before lockdown. Now, that is food for thought!

Embrace health and wellbeing

We know that isolation and loneliness can bring with it a number of health and wellbeing issues – another reason why it is so important to keep communication going with your team

• It’s good to talk – ask people “how are you doing?” and if they say OK, ask “how are you really doing?” – this will often create a conversation that might not have been had

• Encourage your team to look after themselves – whether it’s doing the Joe Wicks morning workout or just ensuring everyone gets that daily exercise.

• Have some fun – we know that laughter and fun are good for our wellbeing. So, find some ways to have fun together and laugh together. One team we know are together, combining their walking steps to see how far they get!

Our challenge to you….

• Ring 3 people to ask “how are you doing” and take the time to chat

• Reflect on what have been the positive actions you have taken to support your own health and wellbeing?

• Pick one of these actions that you can commit to on the other side of lockdown

PLANNING YOUR ROUTE TO RECOVERY – A TIME TO CHANGE

Written by Michelle Mook on . Posted in Sunflower Diaries

start of a new jouney

It has been quite a journey! Everything we know has been tested; our relationships, our resolve, our resilience to name but a few. We had to quickly transition, from crisis management to establish stability and are now starting to move into recovery where we will all be looking to find our new “normal”.

Through conversations and through our own experiences, we have been hearing how people have been affected and how they are dealing differently with the situation. As we start to move into recovery, all these different emotions and experiences will be back together again in the workplace, a potentially dangerous cocktail if not supported and managed sensitively.

It would be naive to believe that everyone is content with the measures currently in place now without checking it out. People who are still working may be feeling resentment about their workloads when some of their colleagues are furloughed. In some instance’s subgroups are starting to form, developing a them and us culture. Furloughed workers may feel under-valued, they may be worried about what this means for their future at work, feeling cut off from the workplace and isolated from team members. Many, we know through our Covid-19 engagement tool are looking for other roles now.

So, we’re starting on a new journey together and to get this right, we will need to review where we are right now before we set off. We’ll need to regroup and carefully plan our route and understand what measures are needed to support people now and in the coming weeks. When we’re ready to go, we’ll need to get everyone set up for success and will be looking to reintegrate our teams, so we are ready for the journey and to rebuild our future together. Here’s our 4 R’s and some thoughts on what you’ll need to consider:-

retaining people covid 19 slide

Review – What is your starting point?

• How are your people and teams doing right now and are there any risks to the business? With concerns over mental health and wellbeing, it is critical to really understand this.

• What needs will people have – as well as considering safety and PPE, there will also be physical needs (around the office or if people continue to work from home) and, just as important will be emotional wellbeing to consider and how people are feeling about coming back

• What changes have been made to people’s employment/contracts and how has that impacted people?

• What communications have you done so far and are planning?

• What help will you need and from whom to support recovery? Will you need a project team and what role with your managers play?

• Have you got the right mindset as a business leader? It is easy to forget your own wellbeing and is important for you to be in the right place too

Regroup – Planning your route

• What have you learnt from your review? What is working and should continue and what might you need to start doing? What have been the challenges that now need addressing?

• What working practices have been successful that you want to embed that will continue to support people’s mental health and wellbeing?

• Will there be further changes or implications to employment/HR that will impact on people? How will you engage and communicate with your team?

• How will you implement any requirements identified and who will be involved and responsible? Are there people in the business that can help with emotional support and wellbeing around this?

• Have you got a plan for re-integration of the team? Are you planning phased or staggered returns and what considerations are you giving to enable people time to readjust?

• How will you prepare people ready for returning? Consider how you can help inspire and motivate people and address any concerns that might impact on wellbeing. Think about what you can do to reassure people and understand their individual concerns. Does your communication plan take this into consideration and help to manage expectations around new ways of working?

Reintegrate – Starting your new journey

• How will you get everyone re-boarding? Wellbeing through this period will be key. You will need to consider re-orientation for those returning to work and re-induction for furloughed workers to share new working practices and help people to feel safe

• What is the new vision for the future? Are your people returning to a caring and supportive environment?

• How are your managers feeling? The cocktail of emotions that will be present will be challenging to manage in this period. Managers will need to be prepared and ready themselves, and be able to support the engagement and wellbeing of their team.

• Is everyone ready to implement your communication plan? Managers will need to have regular 1:1s and team sessions in place to check in with people and continue to reassure people in the coming weeks.

• How will you monitor safety, physical and emotional needs? What support is available to people?

• What will you have in place to manage difficult situations (e.g. breach of social distancing rules/lack of cohesiveness in teams). It will be important that people feel safe to raise concerns and talk honestly and openly about potential issues. Do you have the trust and healthy conflict needed to support this?

Rebuild – Your journey together

• How will you keep everyone on board? You will need to consider opportunities to re-build and develop the team. Use the long-term vision to re-engage people and help them to be inspired by the future. Retention of your people to provide stability will be key here and with the cost of losing talent equating to 12-18 month’s salary, you cannot afford to lose them.

• Is it time to review again? This is the time to ensure that all safety, physical and emotional needs are now being met and that new working practices are being embedded. During the last few months, you will have learnt so much and it is important to capture this and continue to build on it.

• What is engagement like now? This will be a good time to measure engagement levels and identify what is and has been working and what might be missing. The only way to truly know this is to run a confidential engagement survey where people can be honest and open about their experience in the last few months.

• Have you made time to reflect on what you have achieved? You will have all been through so much together and making sure your people know how valued they are will be key to their wellbeing and engagement along with making time to celebrate success together

We’re here to help if you need it

Remember, as always, we are here to help with several solutions which we can bespoke for your needs.

covid 19 recovery slide FREE WEBINAR

We will also be running a FREE one-hour webinar on this on the 1st June at 3.30pm. To book your place, please click here and we’ll look forward to seeing you then.

The ABC’s of keeping our people and teams engaged – Develop a strong and valued team

Written by Michelle Mook on . Posted in Sunflower Diaries

strong teams Authentic and Inspiring leadership

Be prepared – have a plan

Communicate and keep connected

Develop a strong and valued team

Embrace health and wellbeing

This week we are looking at developing a strong and valued team. Solid teams have been fragmented through this situation. We are finding that resentment is building in some teams as those who are working are forming strong sub teams which is great, but unfortunately to the detriment of others who are feeling vulnerable and excluded. People still working can feel a sense of unfairness as they see furloughed worker being paid for not contributing. The list of scenarios and emotions are many, on the other side of this current situation however, you do need your strong team to pull together. So with that in mind, lets look at what you can do now to strengthen your position.

Develop a strong and valued team

Keep the sense of team going – working from home or being furloughed does not mean that you can’t still feel part of a team

Hints and tips

• Virtual coffee and lunch breaks – encourage people to take time out together.

• Recognise achievements through these times – we are in such a unique situation, anything that people achieve should be celebrated. More than ever people need to feel valued.

• Capture and encourage learning – everyone is learning new skills every day at the moment so make sure people record these against their personal learning or development plans.

• Those who are furloughed can still be learning and developing themselves (as long as it is not generating income) and it can be a great time to do this.

• Celebrate success, share successes every day with people and celebrate the small things.

Our challenge to you…

• Reflect on your own feeling on ‘sense of team’ right now – what would make it better for you?

• Ask your team members what’s working for them and what isn’t. Our Covid-19 survey could help you to do this.

• Hold a team virtual coffee break or fun quiz

If you would like to understand how your team are feeling now to help you in the recovery stage, why not complete our Covid-10 survey. To find out more click here.

The ABC’s of keeping our people and teams engaged – Communicate and keep connected

Written by Michelle Mook on . Posted in Sunflower Diaries

The ABC’s of keeping our people and teams engaged Communicate and keep connected

communicate 1

Authentic and Inspiring leadership

Be prepared – have a plan

Communicate and keep connected

Develop a strong and valued team

Embrace health and wellbeing

This week we are looking at communication. Time and time again in our Employee Engagement surveys, communication is in the bottom three and is notoriously difficult to get right. We often advise 3 golden rules which are – Communicate, communicate, communicate. This weeks blog expands on our golden rules to help you communicate and keep connected.

Communicate and keep connected

We know that when communication stops, people fill in the gaps, worry and create their own story. Don’t let this happen, make sure you communicate with your team every day.

Hints and Tips

• Be open, honest and transparent – your team are adults so treat them with the respect they deserve.

• Two-way communication is key. Make sure your team have a voice too and most important, make the time to listen.

• Hold daily online sessions with the team – even for those who are furloughed, there is no reason not to keep in contact.

• Consider different methods and technologies for different messages – some will need to be more formal and others informal; work out what is best for your people and teams.

• Keep going with your one to one sessions with team members – whether by phone or online, check in regularly with people, check how they are doing and coping.

• Use other technologies to keep some of the banter and social chat – we’ve been using WhatsApp as a way to have some fun through these times.

Our challenge to you…

• Think of 3 people who you have not connected with for over a week and get in touch.

• Try some new technology and if you are uncomfortable pressing that video function button – press it and video chat!

If you would like to understand how your team are feeling now to help you in the recovery stage, why not complete our Covid-10 survey. To find out more click here.

Are you on the right path ready for recovery?

Written by Michelle Mook on . Posted in Sunflower Diaries

right path It has been quite a journey to get to the point we are all at now. Everything we know has been tested; our relationships, our resolve, our resilience to name but a few. We have very quickly had to transition, first into crisis management, then into a new ‘normal’ which provides a temporary state of stability. We have all had no choice but to face this change head on. It has been an emotional roller-coaster, one like no other!

Through conversations and through our own experiences, we have been hearing how people have been affected and how they are dealing differently with the situation. At some point, when restrictions are lifted and we head into the recovery stage, all these different emotions and experiences will be back together again in the workplace, a potentially dangerous cocktail if not supported and managed sensitively.

It would be naive to believe that everyone is content with the measures currently in place now without checking it out. People who are still working may be feeling resentment about their workloads when some of their colleagues are furloughed. In some instance’s subgroups are starting to form, developing a them and us culture. Furloughed workers may feel under-valued, they may be worried about what this means for their future at work, feeling cut off from the workplace and isolated from team members.

Worryingly, we are already identifying that many are feeling disconnected, that there is a lack of communication and some are currently looking at other opportunities. We believe employers need a really strong understanding of how people are feeling whilst we are in this current stage; to know what measures are needed to support people now and be in a good position for when restrictions have lifted in the future.

In response Pro-development have developed a Covid-19 short survey to check how people are doing and engagement levels through this period of change. The confidential survey is quick, easy to use and very affordable right now and covers access to the use of our tool, running of the survey, analysis and reporting followed by an online session to share the results and develop a plan with the team. More importantly it will help businesses and teams to identify:-

• How people are feeling / how engaged they are right now?

• Is the level of communication they are receiving supporting them?

• How people who are working from home or differently are managing – what is working/what is not?

• How people who are furloughed are doing?

• Are people still feeling part of a strong and connected team with the support of a good leader – both which are key elements of engagement

Our aim is to help reduce risk and identify positive actions through these challenging times and provide the opportunity to quickly adjust where needed to make sure that people are as engaged as possible through the coming weeks and that they have a strong and committed team ready to move into recovery.

The businesses who have already run this survey have found the insights invaluable and are now focused on delivering actions to make a positive difference.

The investment for the survey reflects the challenging times and at just £25-15 per person (depending on the size of company) should be affordable and we know will provide a big return on investment. If you would like to discuss or find out more, email michelle.mook@pro-development.co.uk for information or call Michelle on 07772 921460.

The ABC’s of keeping our people and teams engaged – Be Prepared and Have a Plan

Written by Michelle Mook on . Posted in Sunflower Diaries

be prepared Whether people are working from home or furloughed, they are still part of your team and it is key to continue to support them. We know from research, being part of a team is a key element to feeling engaged and motivated at work. Your main aim now is to ensure, when you come out the other side of this, you have a team who want to come back, that you have retained through these challenging times.

So bearing this in mind over the next few weeks we are sharing the ABC’s of keeping our people and teams engaged. We are providing a series of 5 blogs to ensure you and your team are motivated and raring to go when the time comes.

Authentic and Inspiring leadership

Be prepared – have a plan

Communicate and keep connected

Develop a strong and valued team

Embrace health and wellbeing

Be Prepared – Have a Plan

We know that creating a vision for the future is key to engagement but is currently challenging. However, if we are prepared and have short term plans, we can set a vision for now to help keep people focussed.

Hints and tips

• Create a compelling vision for “getting through this together”

• Encourage everyone to have a daily plan – what 3 things are they going to focus on today. This can be for furloughed workers too and is a good way to encourage them to focus on their plans for their day.

• Keep plans simple – as the saying goes, don’t try to eat the elephant! Achieving anything right now is a win for many people.

Our challenge to you

• Review your plan and consider if it covers the short-term nature of the current situation, if not, write a short-term goal.

• Ensure you and your managers have regular conversation with the team to set plans for the day.

• Celebrate achievement of the daily plan in a fun and engaging way– it might just keep you and your team motivated.

The ABC’s of keeping our people and teams engaged – Authentic and Inspiring leadership

Written by Michelle Mook on . Posted in Sunflower Diaries

authentic april 2020 Whether people are working from home or furloughed, they are still part of your team and it is key to continue to support them. We know from research, being part of a team is a key element to feeling engaged and motivated at work.

Your main aim now is to ensure, when you come out the other side of this, you have a team who want to come back, that you have retained through these challenging times.

So bearing this in mind over the next few weeks we are sharing the ABC’s of keeping our people and teams engaged, a series of 5 blogs to ensure you and your team are motivated and raring to go when the time comes.

Authentic and Inspiring leadership

Be prepared – have a plan

Communicate and keep connected

Develop a strong and valued team

Embrace health and wellbeing

Authentic and Inspiring leadership

This first blog focuses on authentic and inspiring leadership as we know that in times of crisis, we look to our leader/manager for direction and support. This can be tough when you are also going through a whole raft of emotions yourself.

Hints and tips…

• Know that this is what inspires people. Nobody expects you to be perfect, and it can often help others if they know it is OK to not be OK sometimes and can help to talk about it.

• Trust your team – for many years, we have been encouraging our clients to provide more flexibility to work from home. We have now been forced into this and many are surprised at how quickly everyone adapted. So, build on this. Don’t micro-manage the team, just be there to support them if they need it.

• Live and breathe your values – now is the time to step up and role model all that you have talked about over the last few years. If you have core values in your business, make sure you are re-enforcing them. Whatever you ask of others, be willing to do the same.

• Allow yourself to show your vulnerabilities

Our challenge to you…

• Allow yourself to be vulnerable – what do you feel you could share right now?

• Find out how your team are feeling right now? Maybe undertake our employee engagement and wellbeing check in tool – contact info@pro-development.co.uk for info

• Share stories with the team of how you see the values being brought to life and celebrate this success

Success of People Panel supporting local business

Written by Michelle Mook on . Posted in Sunflower Diaries

help People Panel Week 4 and we’re back for more!

Gosh, was it only 4 weeks ago when we set up the FREE online support group with four other local businesses, Joanne Clendinning from Twenty Twenty Consulting, Natalie McMillan from McMillan & Associates, Denise Jennings from Athena HR and Tiggy Clifford from Torque Law!

We have been absolutely blown away by the support and help that has been offered through the group. The response has been amazing, and we now have around 70 businesses registered on the calls and every day we get around 20 people dialing in. It has been such a great support for everyone with shared learning, resources, ideas, support and has even resulted in some people doing business together which we never anticipated.

On a call this week we asked people what they were finding beneficial about the People Panel. Here’s what they had to say:

  •  It’s so great to receive key information regarding HR legal guidance and the employment law aspect surrounding Covid-19
  • Getting ideas around remote working and other areas around employee engagement in our new virtual employment world – as a result, actions have been taken which include virtual coffee breaks, WhatsApp groups and the confidence to deliver my own team online sessions
  • Feeling part of a community of business owners who are also there/ living this nonsense and the support that has given me is immense
  • Sharing helpful tips and advice together from NHS resources, articles about resilience and mental wellbeing
  • Sharing business updates from various sources including HMRC, Make it York, York and North Yorkshire LEP and York City Council
  • Having discussions with other businesses who are in a similar boat, and how they deal with the challenges and what they have implemented around working practices within their environments
  • Getting comfort that you don’t feel like the only person to have an off day, and missing working with your colleagues and clients
  • Finding successes every day to share with each other and keep spirits lifted and remind ourselves of what we are all achieving in these challenging times
  • Ideas shared and encouraged for supporting not only the team’s wellbeing but also business owners too including advice mindfulness and exercise
  • Being able to listen to others, never to judge, and always to respect
  • Having a routine – the call has been a good focal point for the day
  • Being able to laugh…from happy birthdays, anniversaries, Raster fun and just generally sharing our own stories…. this has been so important
We are just thrilled that, as well as providing information and advice, we have also formed a supportive community of friends, so if this is something that you feel you and your business would benefit from, why not join us on some of our DAILY ZOOM SESSION 10.30-11.15am EVERY MORNING Monday to Friday. You would be very welcome.

You will need to register in advance for this meeting but once registered, you can dial in to them when you want or every day, whatever suits you. It might be for a quick question or you might wish to stay for the duration to discuss issues with other business owners and leaders.

Use this link to register.