Posts Tagged ‘managers’

Emails – Is it just me?

Written by Michelle Mook on . Posted in Sunflower Diaries

email or call Is there anybody else out their who spends ages composing an email, reads and re-reads and then hovers over the send button mustering up the courage to press the button? It is so difficult to send some emails knowing that the words we use can be interpreted in so many ways, often dependant on the mood of the receiver, the grammar and mis-use of grammar, the size of font and is it appropriate to use bold? Dare I underline? Red font means trouble, but what does blue font mean?

Why oh why are we reducing our use of the telephone? We used to use it before the advent of email and text and rarely hovered over the key pad. Is it time to bring the phone back into our lives more? Well we think so, not to replace email but to be used in conjunction with.

We often find that communication is an area that scores low on employee engagement surveys, and an over reliance on emails to communicate makes a regular appearance in the comments.

So, I would like to challenge you all today, to make a call where you would normally email. Note the difference it makes to the quality of the communication. If you find it has a positive impact, try and make a phone call part of your daily routine, just as email is. Email does have its place, no doubt, just leave a little room for a conversation … it’s good to talk!

If you would like to know more about Employee Engagement, click here. If you would like support with communication in your business, you could email us on info@pro-development.co.uk and don’t forget you can always pick up the phone and call us on 01904 628838 for a good old fashioned chat!

How good are you at delegating?

Written by Michelle Mook on . Posted in Sunflower Diaries

delegate At a recent session we shared some recent research on delegation. In 2016 it was reported that only 30 percent of managers think they can delegate well, and of those, only 1 in 3 were considered to be a good delegator by their team members. This means that only about 1 in 10 managers are good delegators. This statistic didn’t surprise us as it’s one of the most common areas we address in coaching. What did surprise us was other research that found that there are gender differences in the willingness to delegate. Female leaders find it more difficult to delegate than their male colleagues; they have negative associations with delegating and feel greater guilt about delegating than men. As a result, females delegate less than males. However, there is good news. Reframing delegation as a social interactive task reduces negative associations. And we know that great delegation is a fantastic opportunity to work closely with someone to help them to grow and develop in their role, and in turn, this links to increased employee engagement. So, it is a win-win activity.

Do your managers need training or coaching on delegating well? If so, you may want to consider our Management Development Programme, more details can be found here.

Go on, look at your to do list and think about what you can delegate and what opportunities there are to enable others to shine!