Posts Tagged ‘communication’

What we can learn about leadership from Santa!

Written by Michelle Mook on . Posted in Sunflower Diaries

santa and elves 2018 It’s a busy time of year for the big man, but we caught up with him recently to find out how he motivates the team to deliver, year on year on year. Here is a selection box of top tips…

Set a clear and understandable vision

“Our vision was revised about 2 years ago and now embraces the digital age, however it’s important to me that everybody is on board and understands the vision and how we can translate it into action. We had a launch of the revised vision back in 2016, however we ensure we bring the vision to life at every opportunity. I strongly believe every Elf could tell you how they contribute to the vision and why it’s important.”

Communicate regularly

“Communication has been so important for us and we don’t always get it right! In 2017 we had some Elf and safety issues with the hover boards, and this wasn’t communicated to the workshop and some faulty goods went out. I now communicate through regular team meetings and ensure everyone receives the message. Through regular 1:1s with the Elves, myself and the head Elves we check that the message has been received as intended, and there is an opportunity for the elves to ask questions to further their understanding”.

Always be honest

“I am always honest with the Elves” states Father Christmas. “I give regular feedback on performance and behaviours. What’s most important, I believe, is catching people doing things right and recognise those behaviours, so often this can be missed”

Trust your team

“You need to be able to trust your team. In 2017 I caught the terrible bug that was going around. I really had to put my trust in the team that they would have everything ready and they did (of course). I never doubted it, I think sometimes I need to let go a bit more and just leave them to get on with it!”

Be authentic

“Finally, be yourself”, says Father Christmas. “I always make sure I am myself, so people know that when I give my hearty laugh its genuine, and that’s important because it builds trust. I am also not afraid to celebrate what is unique about me and I dare to be different. Let’s be honest, there are not many men of my stature that would wear a red coat but that’s me, it reflects who I am and its authentic!

If you would like to spend 2019 working on being an authentic and inspiring leader why not treat yourself to our Leadership Programme. Click here to check out our video of previous delegates and their experience.