KATHS BLOG – MY FIRST 90 DAYS

Written by Michelle Mook on . Posted in Sunflower Diaries

Wow, what a whirlwind it’s been, and I can’t believe I am already 3 months in.

I joined Pro-Development in June, in a supporting role to assist with back end functions to help free up our learning & development consultants to get on with what they do best. Having not started a “new job” in over 13 years the thought of being in a new environment was quite daunting. A key thing for me was understanding and knowing I had the full support of both my Manager and my team right from the off and that, I can say, I certainly had.

It’s so important for any new starter to understand exactly what their role is and what’s expected of them, and to be given the opportunity to ask as many questions as necessary (even if you do feel you are bugging the heck out of everyone!!!) to enable you to perform your tasks, not just to the best of your ability but to ensure you meet the expectations of your employer.

So, for me it’s all about clear guidelines, goals and regular communication and reviews – not just in the early days but ongoing – long may it continue.

Exciting News – we are looking to grow our team

Written by Michelle Mook on . Posted in Sunflower Diaries, Uncategorized

Recruiting-Now-12-v2 Learning and Development Consultant

Salary is negotiable

Based in York, North Yorkshire

Job Details

At Pro-Development, we love to help businesses in Yorkshire and the Humber to create a great place to work by engaging and developing their people and teams. That also includes us – we are a small but perfectly formed team and are looking for that special someone who can help to build on what already is a fantastic team. We are also a growing team who are building a significant client base working with clients around Yorkshire and the Humber developing bespoke solutions from employee engagement projects to leadership and management development along with training, team building and coaching. We love what we do and are looking for someone who loves working in these areas.

We have an opportunity for a full or part-time Learning and Development Consultant – someone who is an experienced and confident leadership and management development professional who holds a coaching qualification to help deliver our amazing 7-month experiential leadership development programme. The successful candidate will also enjoy designing, building and delivering interactive and fun training, meeting clients and coaching. This could be in an array of personal development topics such as communication skills, delivering great appraisals and holding honest conversations, from assertiveness skills to time management or managing conflict to building strong relationships.

Most importantly, like us, you must have a passion for developing people and be keen to work with and support a team of other like-minded people.

Alongside this, you should be confident at working with senior leaders as you will also help support our employee engagement projects. We will provide training in both the in-house bespoke staff survey tool we use along with the reporting processes we have in place. However, your coaching skills will come in useful here when interviewing team members and it would also be helpful if you enjoyed analysing data and finding solutions that will help businesses bring out the best in their people.

Most of all, you will genuinely care about making a difference and delivering exceptional customer service, creating a positive and professional impression and building long term relationships with our clients. You should also have a sense of fun as this an important part of everything we do in our team.

So, if you would like to be part of our team at Pro-Development and have previously been in learning and development, we would love to speak to you.

Please do give us a ring on 01904 628838 or if it’s easier, drop us an email on info@pro-development.co.uk

We look forward to meeting you soon!

The Advantages Of A Calm Approach

Written by Michelle Mook on . Posted in Sunflower Diaries

breathe pictureIt’s been another great weekend for British sport with Geraint Thomas winning the Tour de France and Lewis Hamilton the Hungarian Grand Prix. Followers of Formula One may have detected that Hamilton appears more calm and measured than he has in earlier seasons. In a recent interview (Beyond the Grid, F1 website) he talked about the impact of the highs and lows of F1 racing. In the early years this caused him to have extreme highs and lows of emotion. He has learned that the calmer he can be when racing, the better it will be for him. He refers to the calm approach of Serena Williams and Muhammad Ali and suggests that it’s like shooting at a target, but you are moving around; if you can breathe and calm it down you will be much more likely to hit the target.

This reminded us of a recent management development cohort. One of the delegates was an experienced shot but when he was trying to hit the target, adrenalin was taking control of his body and hindering his performance. He was able to relate this to other areas of his work life and we worked with him to help calm down his automatic, adrenalin filled response. This has helped him to be calmer and more measured in his approach.

The outcomes from our management development programme are much wider than a traditional leadership programme because of our unique mix of theory, experiential activities and coaching.

Do you have any managers/leaders who would benefit from developing and fine tuning their leadership skills?

Click here for more information.

Why Should Anyone be Led by Gareth Southgate?

Written by Michelle Mook on . Posted in Sunflower Diaries, Uncategorized

football 2018 It’s been reported that businesses are clamouring to secure the services of Gareth Southgate to share his views on leadership, with offers of £100k plus for speaking events. We wrote last month about Gareth Southgate’s ability to hold honest conversations, but what other leadership qualities does he demonstrate, and what can we learn from him?

Here at Pro-Development we regularly ask leaders, ‘why should anyone be led by you?’. This can be a scary question, but in the same way that Gareth Southgate needed the England team to follow him, we need our people to follow us. Goffee and Jones carried out extensive research in this area and found that, in addition to vision and energy, leaders need 4 other qualities. What are they, and how do you and Southgate measure up?

First, inspirational leaders selectively show their weaknesses. Following the semi-final defeat, Southgate admitted that the England team are not in the top 4-5 in the world yet. He has been very honest about the weaknesses of the team as a whole and the work they still need to do together without singling anyone out for praise or criticism, it’s all about the team.

Inspirational leaders dare to be different, Southgate openly hugged his players, demonstrating that he really cares for them as people. He doesn’t stand on the touchline and shout at his players, he speaks quietly and trusts his players to execute his plans, very different from the shouty, aggressive approach of some ‘old style’ football managers.

Leaders who are inspirational demonstrate ‘tough empathy’. They empathise and care intensely about their people and the work they do. Southgate released Fabian Delph mid-tournament so that he could attend the birth of his third child. Tough empathy can include having the courage to let people go in a sensitive way, he was not afraid to drop experienced players such as Wayne Rooney. Inspirational leaders also rely heavily on intuition and collect and interpret soft data. Southgate consoled the Colombian player Uribe after his missed penalty. In his team’s moment of triumph, and his personal redemption, Southgate displayed an understanding and empathy that is often lacking in football.

To what extent do you selectively show your weaknesses, dare to be different, demonstrate ‘tough empathy’ and use your intuition? If you need help in developing as a leader or manager, our management development programme and coaching will help you to develop and grow your unique abilities as a leader.

Are your Leaders and Managers hot to trot?

Written by Michelle Mook on . Posted in Sunflower Diaries

2017-06-28 15.21.31 Having the confidence and self-belief to face challenging and sometimes conflict situations in the work place is a common issue we find when we speak to the many managers we come across in our work. As a result, there is a lack of action and issues are left to fester. Often, the lack of action taken by managers in these situations is a source of frustration for many team members and has a detrimental impact on team morale and employee engagement.

Interesting, we are seeing a theme at the moment as well around managers and leaders who are still getting too involved in the role they had before they were promoted and not making time for managing and leading their team. In a coaching session recently, one manager who was spending 90% of his time doing his old role said “but if I don’t do all this work, what would I be doing?” It can seem like a blank sheet to many people who have never led or managed a team before.

We believe that giving managers theory, processes and tips to understand their role or deal with issues and challenges isn’t enough; a more holistic approach is needed to develop their confidence and belief in themselves as a person and as a leader and enable them to develop their own vision of what being an authentic and inspiring leader looks like.

This is the approach we have taken on our Management Development Programme and we are seeing some amazing transformations; one person was even described as going from zero to hero.

• Do you have managers and leaders who know what do to do in challenging situations but are not stepping up?

• Do you have managers and leaders who avoid conflict situations?

• Do you have managers and leaders who seem to be too busy in the day job to manage their team?

• Are your managers and leaders holding back on some honest conversations?

Based on our experience we believe a high percentage of those answers will be yes but let us know your thoughts on what you think gets in their way of dealing with the issues.

We also know our Management Development programme has equipped people with the confidence and belief to go on to be truly authentic and inspirational leaders who face challenges head on. If you think this is something your business would benefit from, click here to watch our video or contact us and we can talk you through the programme and the benefits of having a manager hot to trot!

This Month Michelle and Sue Went On Tour

Written by Michelle Mook on . Posted in Sunflower Diaries

Away day June 2018 Yorwaste What goes on tour … well, doesn’t stay on tour as we can’t wait to share with you about what a fantastic 2 days we had. This month Michelle and Sue went on a Yorkshire tour (well a residential) with a fabulous local Yorkshire company and their amazing leadership team. How great it is to see a business seeing the benefits in investing in their managers and leaders.

When you consider that 62% of people leave their job because of their manager, investment at this level makes plain business sense. Managers not only motivate and engage their teams to deliver and be the best they can be, they also ensure that your strategies are implemented and embedded. So how did this group of managers and leaders benefit in attending?

Here are some comments we received…

• A better understanding of the bigger picture – where is the business going and individual roles within that

• A better understanding of why certain polices and procedures are so important

• Able to build new relationships

• The opportunity to make deeper connections with people

• Explored more effective ways of communicating with each other

• A commitment to talk more to each other

• Daring to be vulnerable, sharing their weaknesses

• Had honest conversations and built upon the levels of trust

In addition, we noticed an increase in energy and a lot of fun being had too along the way! Not bad for two days out of the business and we are really excited about where they will take this next?

What about your business?

• What are you doing to develop your leaders and managers?

• Are you giving them time out to step back and reflect?

• When did you last invest in your leaders?

If you would like to know more about how to develop you managers and leaders Click Here for more information or give us a call to understand how we could develop a bespoke event to meet your needs.

Honest Conversations

Written by Michelle Mook on . Posted in Sunflower Diaries

football 2018 We’ve just found out that Gareth Southgate is a massive advocate of honest conversations.

Speaking about his management style to football journalism students at the University of Derby, he stated, “I think that feedback is really important to players, I think they value one-to-one discussions. I think it has got to be honest. There is no use saying: ‘You’re really unlucky not to be in’ as it doesn’t mean anything, you are not giving a player something he can go away and work at. So, I think it is important to be precise.

Also, players are pretty savvy; if you tell them something which they believe not to be true or in a couple of weeks’ time it isn’t true, then they’ll lose faith and belief in you. Sometimes those conversations are really difficult as you have to leave a player out, but I think you owe it to them to be honest.”

Well Mr Southgate we couldn’t agree more, having an honest conversation can help someone develop and grow in their role and if you’re not having those conversations then you could argue that you’re getting in the way of them being their best. Now that doesn’t feel right does it?

What honest conversations have you been putting off?

Remember honest conversations are positive too so we would like to challenge you to have three honest conversations this month. If you would like to know more about support in this area why not contact us or check out our training page for more information and to give you some ideas for the kind of training we can help you with.

Phone Addiction

Written by Michelle Mook on . Posted in Sunflower Diaries

mobile phone pic 2018 This month we have heard about Simon Cowell who has ditched his smart phone for 10 months…WOW! We say WOW because we are not sure we could do that, but the thought of it sounds fantastic. We wonder how many times a day we look at our phones? Even writing this blog we have glanced at it about ten times and touched it twice. If we ever can’t see our phone or fear that we have left it somewhere we go into a complete meltdown. Its quite a scary addiction, and we say addiction because we think we probably are addicted to it.

Rest assured that it’s not just us. When we deliver training courses, we now ask people to turn their phones on to silent. Sometimes we ask people to agree a way of working together to get the most out of the training event, often the mobile phone is mentioned where people ask for agreement that they will remain off them for the duration of the course. Interestingly though, as soon as it is break time we see delegates rummaging in their bags looking for their phones taking calls and checking appointments. Are we really that critical to the business that a couple of hours without contact will cause a massive risk to the business? We think we all know the answer to that one!

Our challenge to you

• Ask someone to be your conscience and notice how often you check your phone during a work day.

• The next meeting you go to, turn your phone off or leave it ask your desk.

• When you get home tonight, turn your phone off until the next morning.

• Notice how you feel, being away from your phone.

Thank you for the…team event!

Written by Michelle Mook on . Posted in Sunflower Diaries

team Kanyu pic 2018 This month the team at Pro-Development achieved a wonderful thing and we’re so grateful and proud and all we want is to say it out loud. Yes, we went to the Kanyu Escape rooms near Wetherby and made it out (eventually, with a lot of clues). Now, team events are a bit of a busman’s holiday for us, but how interesting when the tables are turned! So how did we get on?

Well, very well…surprisingly! Although we needed an extra 12 minutes to achieve the task, we got there in the end.

What did we get from the event?

• We worked well as a team, all bringing different strengths and applying them effectively

• It was so good to spend time together without thinking about workloads and deadlines

• Everyone had a voice and was listened to

• When you don’t know what to do, ask for help (we had a lot of help!)

• We are fairly good at sharing information and communicating

• We need to do it more often

If it’s been a while since you have had a team event, we can highly recommend it. If you would like some help, get in touch with us. We design and deliver bespoke events especially for your team so you can get the most our of it too, just like we did.

The power of self-awareness

Written by Michelle Mook on . Posted in Sunflower Diaries

self awarenes 3 Increasing self-awareness is a very powerful tool. What’s great is that ANYONE can do it at ANYTIME. There is just one key rule, you need to be open to it!

There are many ways that we can increase our self-awareness – we can seek feedback from others either verbally or non-verbally, we can work on being more present and in the moment so we spot what is going on around us and how we are feeling/behaving and from reflecting on situations, conversations and their outcomes. In a recent Chartered Institute of Personal and Development article, there is reference to a large company who has invested in a Leadership Programme to “help managers increase their self-awareness and deliver more effectively” and they are seeing great results.

Managers and leaders having great self-awareness is important. How many of you have worked for a manager whose lack of engagement has impacted on the whole teams’ motivation to deliver, or the manager who delivers key business messages starting “this isn’t me saying this, its them” leaving the team disengaged from the content of the message. Managers and Leaders need to have an awareness of their impact on others which in turn impacts on engagement levels and ultimately business results.

Questions for you…

• How engaged are your managers/leaders?

• How self-aware are your managers/leaders?

• How often do you provide feedback to your managers and leaders?

• Do you your managers and leaders ask for feedback?

• How well do your managers/leaders understand and manage their own emotions?

Now reflect and answer the questions on yourself!

Pro-development offer programmes and coaching to build self-awareness Click Here to find out more. If you would like further information or to speak to us then call us on 01904 628838.